1. Who we are
Hive is a trading name of Hive Technology Solutions Ltd, a company registered in England & Wales (company no. 17555870), registered office 82a James Carter Road, Bury St Edmunds IP28 7DE. In these terms, "we" and "us" means Hive, and "you" means the business we're working for. You can reach us at [email protected].
We work with businesses, not consumers. By agreeing a quote with us, you confirm you're acting for your business.
2. How an agreement is made
Before any paid work starts, we email you a written quote. It sets out what we'll build, the price, any monthly fees and how payment works. When you reply to accept it, these terms and that quote together form our agreement. If the quote and these terms disagree, the quote wins.
Anything not in the quote isn't included. If you'd like something extra, we'll quote for it separately first, so there are no surprise charges.
3. Free concepts
A free concept is a design idea for your homepage, made so you can see what we'd build. It's free and there's no obligation. The concept stays ours until you go ahead with a paid website, and you can't use it, or have someone else build it, without agreeing a quote with us.
4. Websites
- Websites start from £850. Your quote gives the fixed price for your site and lists the pages and features included.
- We aim to have your site live within 7 days of you accepting the quote. That timing depends on us getting what we need from you (see section 9). If something we need is late, launch moves back by the same amount of time.
- Nothing goes live until you approve it. Launch means the site is published on your domain, or ready for you to publish if you host it yourself.
- If anything we built doesn't work as agreed and you tell us within 30 days of launch, we'll fix it at no cost. This doesn't cover changes you or someone else make, or problems with third-party services such as your booking system.
5. Revisions
Your website includes up to 5 rounds of revisions before launch.
- A round is one set of changes you send together, in one email or list. We make them all, then send the site back for you to check.
- Revisions cover changes to the design, wording, images and layout of what's in your quote. Adding new pages or features counts as extra work, not a revision.
- Fixing our own mistakes never uses up a round.
- If you need more than 5 rounds, we'll tell you the cost before doing any more. Small changes after launch can be quoted on request.
6. AI receptionist and marketing
AI receptionist
- £295 one-off setup, then £89 a month, unless your quote says otherwise.
- It's a rolling monthly service with no minimum term. You can cancel by email at any time. It stops at the end of the month you've already paid for.
- We set it up using the information you give us about your services, prices and policies. Please check its answers during setup and tell us whenever something changes.
- It's built to hand clinical, medical, complaint and refund questions to your team instead of answering them. Your business stays responsible for the advice and decisions it gives customers.
- The service relies on outside providers, such as phone, messaging and AI platforms. We'll fix problems as quickly as we can, but we can't promise it will never be unavailable.
Marketing
- Marketing is a monthly service, from £149 a month, priced in your quote. It's rolling monthly, with no long contract. You can cancel by email, and it stops at the end of the month you've paid for.
- Advertising budgets are paid by you directly to Google, Meta or the relevant platform. They're not included in our fee.
- We don't guarantee results, such as a number of customers, rankings or sales. We'll report honestly on what's working.
- We won't publish anything on your behalf without your approval, unless you've agreed in writing that we can.
7. Apps, automations and custom software
These are quoted individually. The quote sets out what will be built, the price, the timeline and how many revisions are included. If a quote doesn't say, section 5 applies.
8. Prices and payment
- Prices are those in your quote. We'll tell you in the quote if VAT applies.
- We invoice by email. Your quote and invoice set out the amount, how to pay and when payment is due.
- If an invoice isn't paid on time, we may pause work or monthly services until it is. We'll always tell you first.
9. What we need from you
- The content and access we ask for, such as your logo, photos, prices, opening hours, and access to your domain or booking system, in good time.
- You confirm you have the right to use anything you send us, like photos, logos and text.
- You're responsible for making sure the information about your business is accurate. For regulated businesses, such as clinics, we write with the UK advertising rules (ASA and CAP) in mind. You approve all wording before launch and stay responsible for what your business advertises.
10. Ownership
- Your domain name, your content and your customer data are always yours.
- Once you've paid for your website in full, you own the finished design and website. You can move it elsewhere if you want to.
- We may keep using our own general tools, code and know-how that aren't specific to you.
- We'll only show your website in our portfolio if you say we can.
11. Hosting and domains
Hosting is optional. If you want us to host your site, the cost and terms will be in your quote. If you'd rather host it yourself, we'll hand it over. Your domain stays registered in your name.
12. Our use of AI
We use AI tools openly to help design, write and build. A person checks the work before it reaches you. If you'd prefer AI not to be used for something specific, tell us and we'll discuss it before starting.
13. Cancelling
- Before the work starts: you can cancel at no cost.
- During a website or custom build: you can cancel by email at any time. You'll pay only for the work completed up to that point, which we'll explain clearly. If you've paid more than that, we'll refund the difference.
- Monthly services: see section 6.
- We can end the agreement if an invoice is seriously overdue, or if we're asked to do something unlawful or misleading.
14. Liability
- We do our work with reasonable care and skill.
- We're not responsible for indirect losses, such as lost profits, lost business or lost opportunities, or for problems caused by third-party services we don't control.
- Our total liability to you is limited to the amount you've paid us in the 12 months before the claim.
- Nothing in these terms limits liability that can't legally be limited, such as for death or personal injury caused by negligence, or for fraud.
15. Data protection
Where we handle personal data on your behalf, for example your customers' enquiries through your website or AI receptionist, we do so as your processor. We provide a data processing agreement, and only use that data to provide our services to you. Our privacy policy explains how we handle personal data as a business ourselves.
16. General
- We may update these terms. Changes don't affect an agreement already in place unless you agree to them.
- If any part of these terms can't be enforced, the rest still applies.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Last updated: 8 November 2026.